Baltneta is part of Atea group, the leading IT infrastructure solution provider in the Nordic countries and the Baltic states. Baltneta manages a Tier III data centre, which means the highest level of data security and service availability of 99.982 %. A 24/7 HelpDesk is more than a contact center, it is a team of IT professionals who provide the highest customer support level regarding whole questions considering services provided by Baltneta. In addition, Baltneta has professional indemnity insurance for 500 000 euro provided by Lloyd's. It guarantees that in case of unexpected, unintentional damage it will be covered. Moreover, Baltneta has established IT service management system which is in compliance with ISO/IEC 20 000 standard.